Return Policy

At Latent Shop, we prioritize your satisfaction and aim to provide a seamless shopping experience. If you’re not happy with your purchase, our Return Policy makes it easy for you to return or exchange items.

Eligibility for Returns

You can return a product under the following conditions:

• The item was received in a defective, damaged, or incorrect condition.
• The return request is initiated within 7 days of delivery.
• The product is unused, in its original condition, and includes all original packaging, tags, and accessories.

Note: Items marked as "final sale" or "non-returnable" are not eligible for return.

Steps to Initiate a Return

1. Contact Us: Email us at [Your Support Email] with your order details, reason for return, and photos of the item (if applicable).
2. Approval: Once your return is approved, you’ll receive a Return Authorization Number (RAN) and instructions on how to proceed.
3. Return the Item: Ship the item back to us in its original packaging, as per the instructions provided.
   
   

Conditions for Return

• Returns must be shipped to us within 5 days after receiving return approval.
• Items that are damaged due to misuse, mishandling, or improper packaging for the return will not be eligible for a refund.
• Customers are responsible for return shipping charges unless the return is due to our error (e.g., defective or wrong product).
  
  

Refund Process

• Approved refunds will be credited to your original payment method within 5-7 business days after we receive and inspect the returned item.
• You will receive a confirmation email once your refund has been issued.
  
  

Exchanges

• Exchanges are allowed for items of the same value (subject to stock availability). Follow the same return steps and mention that you’d like an exchange.
  
  

Non-Returnable Items

The following items are not eligible for returns:

• Items marked as "final sale" or "non-returnable."
• Products damaged by customer misuse.
  
  

Contact Us

If you have any questions or need help with your return, feel free to contact our support team:
Latent Shop (A brand of Socialeaps Digital LLP)
📧 Email: hello@latentshop.com
📍 Address: Gandhinagar, India - 382421

We value your trust and aim to resolve your concerns promptly and efficiently.