At Latent Shop, we are committed to providing a smooth shopping experience. If you're not entirely satisfied with your purchase, our Refund Policy is here to help.
Eligibility for Refunds
We offer refunds under the following conditions:
- The product is defective, damaged, or incorrect.
- You initiate a refund request within 7 days of delivery.
Conditions for Refund Approval
- The item must be unused, in its original packaging, and with all accompanying accessories or tags.
- Proof of purchase (order ID or invoice) is required.
Non-Refundable Items
Certain items are non-refundable, including:
- Products marked as "final sale" or "non-returnable."
- Damaged products caused by misuse or mishandling.
Refund Process
- Submit your refund request via email at care@latentshop.com
- Our team will review your request within 7 business days.
- Approved refunds will be credited to your original payment method within 7-15 business days.
Shipping Costs
Shipping costs are non-refundable unless the refund is due to an error on our part (e.g., wrong or defective item).
Contact Us
For questions or assistance, contact us at:
Latent Shop (A brand of Socialeaps Digital LLP)
📧 Email: hello@latentshop.com
📍 Address: Gandhinagar, India - 382421
We value your trust and strive to resolve issues quickly to ensure your satisfaction.
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